Cosmetech at Kingsbridge (hereby referred to as The Clinic ) is owned and operated by Cosmetech Clinics Ltd.

Registered address:
Cosmetech at Kingsbridge
Maypole Clinic
5-7 Shore Road
Holywood
BT18 9XH

Complaints Policy
We strive to provide the highest level of service at all times, however we do realise that from time to time there may be issues arising which lead to dissatisfaction with the services we provide.We would encourage all clients to raise concerns directly with the Managing Director Lena Gillespie.

Should any client wish to make a suggestion or a complaint in writing, it should be addressed for the attention of Lena Gillespie at the address detailed below, alternatively it can be sent by email to frontdesk@cosmetech.co.uk

Complaints will be acknowledged within 2 working days and a response will normally be provided within 21 days, once the issues raised have been fully investigated.

Cosmetech at Kingsbridge
Maypole Clinic
5-7 Shore Road
Holywood
BT18 9HX

Practitioners
All practitioners at The Clinic are comprehensively qualified and insured with recognised professional organisations.

Pre-booked courses
Pre-booked courses are non-refundable. However, in the event of a cancellation, all or part of the booking fee may be commuted to a future booking at the discretion of The Clinic.

Cancellations
No-shows and cancellations within 24 hours of appointment automatically incur the full charge.

Credit must be used within 12 months of the purchase date. No refunds are available for any fully or partially unused credit.

Gift vouchers are valid for 365 consecutive days, starting from the date of purchase. They are not refundable, non transferable, and cannot be suspended for any reason.

Payment
Therapies must be paid for immediately after a treatment and are paid directly to reception.

Consultation Fees

Choosing where to have your surgery is not an easy decision. The Consultation is a very important part of the clinical care that our team provide. The surgical consultations require a Consultation fee and there is no refund if the advice and opinion is that the surgery unfortunately cannot achieve what you want. We thank you for appreciating this. It is important to be comfortable with the costs but more important that you select a surgeon with the expertise and experience that you hope for.

Release Of Patient Notes
The Clinic manager will need to receive a written request for the release of patient notes and communications. The Clinic will release the notes and communications within one calendar month of receiving the request. Please also state what format you wish to receive the data , eg electronic, paper, etc.

The Clinic Pet Policy
The Clinic is responsible for assuring the health and safety of all employees and clients. In keeping with this objective, The Clinic does not permit employees or clients to bring their household pets to The Clinic. Animals may pose a threat of infection and may cause allergic reactions in other employees and clients.

Our Privacy Policy
Cosmetech is committed to protecting your privacy, you can read our full privacy policy here.

Your Personal Data
The Clinic may ask for personal data from you in order to help us improve the services we offer. You are however, under no obligation to provide such data, other than your name, address, e-mail address, telephone number and postal address. Any further information we request is completely optional.

Copyright
The copyright, intellectual property rights, contents and any downloads from The Clinics website are owned by or licensed to Cosmetech Clinics Limited. Trademarks (registered or otherwise) used on the Centre’s website belong to Cosmetech Clinics Ltd.

The Clinic has made reasonable and not misleading efforts and acted in good faith to make sure that all information provided in its website is accurate at the time of inclusion. The Clinic makes no representation or warranty, express or implied, about the accuracy or completeness of the information provided through its website, including any links or any other items directly or indirectly related to The Clinics website. The Clinic reserves the right to move, alter or make changes or corrections to its website at any time without notice.

Users of The Clinics website may view, use, download and store the content for personal use only. The Clinic shall not be liable for any inaccuracies or omissions in its website and any decision on information contained in the website is the sole responsibility of the user. The Clinic shall not be liable to the user of the website in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any direct, indirect, consequential, special or other losses or damages of whatever nature and however arising through access to or downloading of, or the use of or reliance upon so, directly or indirectly so, any of the information contained in The Clinics website.

Sections of The Clinics website may invite users to provide and enter personal information. The Clinic may use such information for its own research and marketing purposes for a reasonable period of time.

The Clinic does not guarantee that the use of this website will be compatible with all software which may be used by visitors to this site.

Cookies
Like most other websites, The Clinic website may use Cookies, stored on your hard drive, to monitor your use of our website. Once you have closed your browser, we do not use the information these cookies collect.